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Domain Policy

Domain Policy

1. Registration and Usage Terms

The registration and use of domain names are subject to acceptance of the present Domain Names Policy as well as the sponsoring Registrar’s terms and conditions, as follows:

Except for .ca domains which Digital Bitz (hereinafter “Digital Bitz“) registers directly, Digital Bitz will, at its own discretion, determine which sponsoring Registrar will be used to register the requested domain name. You can determine which Sponsoring Registrar was used to register your domain by performing a WHOIS verification on your domain name following its registration.

2. Availability and Registration

Digital Bitz can only register on your behalf domain names that have not already been registered and thus are deemed to be available. You can verify any domain’s availability on the Digital Bitz website using the Domain Names Search Tool. Digital Bitz makes no guarantee as to the accuracy of the results provided by the Domain Name Search tool. Once a domain is available, it can be reserved by completing the online order form on the Digital Bitz website. Payment of a domain name registration does not immediately guarantee the registration of that domain. You will be sent a domain registration confirmation once Digital Bitz has confirmed your registration, normally within 24 hours of your order. If a purchased domain name is not available or cannot be registered, our support staff may assist you in finding an alternate available domain name or refund your purchase.

3. Renewals

You are responsible for renewing your domain names with Digital Bitz before their expiration date. Digital Bitz will issue renewal notices and renewal invoices by email before your domain’s expiry date to facilitate the renewal process and will attempt to renew domains on your behalf following receipt of payment. Digital Bitz will send you a confirmation email if the domain has been successfully renewed.

Digital Bitz will generate renewal invoices automatically for all your active domains before their expiration date. When we generate a new invoice, we'll email you a copy of the invoice and make the invoice available in your Client Area.

Digital Bitz will attempt to charge the payment method on file 5 days before your invoice's due date unless otherwise requested. If you do not wish to renew a domain, please turn off that domain's auto-renewal from the Client Area at least 10 days before your service’s renewal date to avoid being charged for its renewal. Once executed, domain renewals are non-refundable.

You must maintain an active email address on file with us at all times to receive important account information, including invoices and expiry notices.

By making any purchase by credit card or by adding a valid credit card to your account, you authorize Digital Bitz to automatically use this credit card for any due invoices on your account until otherwise requested. You may manage your credit card information on file from your Client Area at any time.

In most cases, you can renew expired domain names for up to 30 days following their expiration at the regular renewal rate; however, due to varying conditions based on the type of domain purchased (also known as Top-Level Domain, or “TLD”), Digital Bitz cannot guarantee the successful renewal of an expired domain name. Digital Bitz will make all reasonable efforts to secure a domain’s renewal once payment is received but cannot guarantee any specific results. If you cannot complete a paid renewal, Digital Bitz will refund paid renewal fees.

Certain domains that expire beyond a certain number of days can enter a special state called a “Redemption Period”, in which they may not be transferred or renewed. The Client may reactivate a domain name in its Redemption Period at an additional cost by contacting Digital Bitz.

4. Domain Agent Authorization

By having your domain registered with Digital Bitz, you are authorizing Digital Bitz to act as your Designated Agent and to authorize registrant contact information changes on your behalf from your secure Client Area.

5. Refunds

Once registered, transferred or renewed successfully, domain names are non-refundable and are not eligible for a refund. Paid domain name registrations, transfers, or renewals that could not be completed can be refunded following a written request submitted through the Client Area within 30 days of initial payment.

6. Limitation of Liability

Digital Bitz is not responsible for any losses caused directly or indirectly by errors resulting from incorrect configuration or handling of the domain name beyond the initial yearly registration, transfer, or renewal fees paid at the time of registration, transfer, or renewal.

7. DNS Records Modifications

You may configure your domain's DNS records (globally known as DNS Records, but often also referred to as CNAME, A, MX or PTR Record changes) using Digital Bitz's courtesy DNS Manager service through your secure Client Area. Incorrect configuration of your domain name's DNS records may result in an inaccessible website or email service. As such, you agree to make these changes or use this interface at your own risk.

8. Dispute Resolution Policy

Please refer to ICANN’s Uniform Domain-Name Dispute-Resolution Policy (UDRP) for the official policies concerning a complaint about the registration or phrasing of a domain name that may be infringing trademarks. In the case of.CA domains, please refer to CIRA’s CDRP Process. As a domain registrar, Digital Bitz cannot directly intervene or pass judgment in domain disputes.

9. Registry-Specific Registration Policies

Each domain type (or TLD) is managed by a specific registry, which sets out its own terms and conditions of use. By registering your domain through Digital Bitz, you agree to abide by your TLD registry's rules and regulations.

TLDs are divided into 2 categories: general TLDs (or gTLD) that are available worldwide, such as .com, .net, and .org, and country-code TLDs (or ccTLD) such as .ca, .fr and .us, that are specific to a country and might have additional presence requirements

.CA Domains

.CA domains must comply with CIRA’s terms and conditions: Terms and Conditions.

Those wishing to register a .CA domain must comply with Canadian presence requirements, as described here:

Digital Bitz may withhold personal information from the public WHOIS database by activating the Domain Privacy from your Client Area. Domain privacy for .ca domains are included for free and enabled by default for all Individuals. If registering a .CA domain as a non-individual (that is, you’re registering as a business), privacy protection is available for an additional fee.

ccTLD Domain Registration Policies (including .fr, .us, eu, .be domains)

ccTLD Specific Policies are available at

10. Questions and Concerns

If you would like more information about Digital Bitz’s Domain Names Policy, please contact Digital Bitz via our helpdesk. We will do our best to assist you.

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